Support Lifecycle Policy

General Support Phase

The General Support phase begins on the date of general availability of a Major or Point Release and lasts for a fixed duration of a minimum of two years. During the General Support phase, Ubersmith offers critical updates and technical assistance. Bug fixes are provided for all supported releases.

After the support End of Life Date, software support and user support will no longer be available.

For all customers on Ubersmith 3.0 and higher, all future updates and upgrades are included with the monthly subscription fee. For all customers on Ubersmith 3.0 and earlier, all updates and upgrades up to but not including version 3.0 are included with the monthly subscription fee.

The general support lifecycle schedule is below.

ReleaseRelease DateEnd of Life Date
Ubersmith Lite/Pro2003-20103/31/2015
Ubersmith 2.2 and earlierPre-1/30/20126/30/2015 1
Ubersmith 2.36/22/20129/30/2015
Ubersmith 2.412/12/20133/31/2016
Ubersmith 3.03/4/20133/31/2015
Ubersmith 3.19/27/201312/31/2015
Ubersmith 3.212/16/201412/31/2016
Ubersmith 3.35/26/20155/31/2017
Ubersmith 3.49/30/20159/30/2017
Ubersmith 3.52/2/201612/31/2018
Ubersmith 4.04/27/20164/30/2018
Ubersmith 4.16/6/20176/30/2019
Ubersmith 4.24/17/20186/30/2020

1 The End of Life Date for all Ubersmith versions 2.2 and earlier has been extended past standard End of Life to 6/30/2015

2 The End of Life Date for Ubersmith 3.5 has been extended past standard End of Life to 12/31/2018 for critical updates