Help Desk Ticketing

Ubersmith allows you to serve your customers with a fully-featured and integrated support ticketing solution. We help your employees respond more productively with better results for all email-based, client portal-based, or phone-based support operations.

The support manager dashboard provides you with an overview of open tickets where you can easily sort tickets based on priority, impact, type, classification, or other criteria. You can also choose to view help desk tickets by individual departments: billing, support, sales, or operations. The comprehensive solution helps keep track of all past support tickets making easy to recall any historical data as needed. Our email-based help desk ticketing system features:

  • Automated ticket escalation and resolution
  • Ticket timers, subscriptions and notifications
  • Ticket association with client, service or device
  • Department and workflow management tools
  • Configurable admin user permissions
  • Detailed ticket event logs
  • Support time metrics

Contact Us

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If you would like to speak with a sales representative now, call +1-877-438-8237 (toll-free in US and Canada) or +1-678-554-3401.

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