Ubersmith provides a scalable platform that can grow as managed service providers expand their offerings to their customers. Many managed service providers also provide cloud and hosting, data center, and/or other offerings from a single platform.
Bandwidth billing, device monitoring, and trouble ticketing are particularly valuable for managed service providers. Managed service providers can provide additional value to customers by providing device monitoring services through the Ubersmith interface.
The automation of order processing available in Ubersmith allows managed service providers to increase revenue much faster. All of this ensures complete customer satisfaction and loyalty by taking charge of the entire customer lifecycle with a complete business software solution that offers usage-based billing, quoting, order management, infrastructure management, and help desk ticketing.
The bandwidth monitoring module can be used on servers, uplinks, and any device associated with a switch port to display bandwidth data. Managed service providers use this module along with Ubersmith’s bandwidth billing service module to automate bandwidth monitoring and billing.
The infrastructure management capabilities within the Ubersmith product provide unique functionality that is especially advantageous for managed service providers. Devices can be associated with clients, services, tickets, and other operative elements within the Ubersmith framework, making the management of infrastructure more cost-effective and efficient.
Learn how Ubersmith helped Atlantic Metro Communications decrease overhead costs by 20%. Read the case study here.