Product

Subscription Business Management

Our subscription business management software is ideal for companies of any size looking for one or more of the following solutions: usage-based subscription billing, sales quoting, order management, infrastructure management, and help desk ticketing.

The Ubersmith suite consists of a series of managers for your employees, an optional client portal for your customers and a flexible API for developers. Our product can be used out-of-the-box or can be customized with our extensibility framework.

The solution can be installed on-premise or hosted by us. The hosted Ubersmith software delivers the same core functions as the on-premises software suite.  

Client Manager

Ubersmith’s Client Manager offers complete billing and customer lifecycle control including:

  • Unified customer view
  • Recurring invoice and payment automation
  • Configurable and customizable product catalogs
  • Automated suspensions and cancellations
  • Integrations with industry-leading payment partners
  • Quoting and electronic signature
  • Multiple brand support
  • PA-DSS Certification for full PCI compliance

Advanced Billing Features

  • Automated bandwidth billing
    • Tiered rate billing
    • Port-based monitoring
    • Total or 95th percentile billing (inbound and outbound)
  • Support time billing
    • Per ticket, time increment, post and by support level
  • Backup billing with R1Soft
  • Cloud Billing
    • VMware vCenter Chargeback, OnApp and CloudStack
  • Power circuit billing
    • Usage, hourly, or seasonal
  • Quickbooks integration
  • Integrations with over 50 other services

Sales Manager

Our sales manager provides easy-to-use, powerful and integrated sales quoting with approvals, electronic customer signatures and quote duplication plus lead and opportunity tracking and more.

Order Manager

Our order management system offers customizable workflow tools for managing customer order steps from signed quote to account setup, provisioning, billing and more.

Device Manager

Our Device Manager provides a facilities-based, top-down view of your resources, allowing for location-based inventory tracking, organization of your monitors and custom device data, and customer and service associations. Our Device Manager offers:

  • Device-client association and device hierarchy
  • Virtualization and cloud support
  • Intelligent monitoring and alerts
  • Server metrics, bandwidth and power graphing
  • Facilities manager with rack view and connections manager
  • IP Address Management including RWhois Server
  • Remote reboot controls

Device module framework features

  • VM creation and resource management through Virtuozzo and SolusVM
  • VM Bandwidth monitoring through Virtuozzo and Xenserver
  • VM Remote reboot through Virtuozzo, SolusVM and Xenserver
  • Service status monitoring for MySQL, Nginx, Memcached, Varnish and Lighttpd

Support Manager

Ubersmith’s Support Manager seamlessly integrates with our Client Manager and Device Manager to give your operations, support and account teams a single customer view. Our email-based help desk ticketing system features:

  • Automated ticket escalation and resolution
  • Ticket timers, subscriptions and notifications
  • Ticket association with client, service or device
  • Department and workflow management tools
  • Configurable admin user permissions
  • Detailed ticket event logs
  • Support time metrics

Reports Manager

Global Reports and Statistics give insight into all aspects of your business with dozens of essential built-in reports.

Client Portal

Our Client Portal provides complete account management for your clients with:

  • Online payment for invoices and service details
  • Support ticket submission and response
  • Device monitors and reports
  • Multiple contacts per client account with customizable permissions
  • Real-time bandwidth usage and overage charts
  • Full account history
  • Remote reboot controls

Integrations

Ubersmith offers integrations with:

Ubersmith supports over 50 gateways, from credit card processing vendors to ACH, PayPal and others. Find a complete list of supported providers here.

Ubersmith supports integration with SureTax, a real-time web-based tax calculation solution that reduces compliance risk as well as compliance effort.

We support QuickBooks, allowing you to synchronize clients, invoices, service plans (i.e., ‘Items’ in QuickBooks), payment methods, and taxes. Read more about the Quickbooks integration here.

Ubersmith will automatically utilize client account information to manage domain registration and to provision domains during the order process. You can add domains, register domains, request domain transfers and renew domains all from within the Ubersmith interface. There is no need to manage separate contact lists or account details. We currently support: Enom, OpenSRS/Tucows, Nominet and Namecheap.

Ubersmith offers support for purchasing SSL certificates from many different providers. You can instantly order SSL Certificates from within the Client Manager or Order Manager. We currently support: Comodo, Geotrust, Globalsign, OpenSRS and eNom.

Ubersmith provides industry-leading fraud detection with its integration with MaxMind. The minFraud service helps businesses prevent fraudulent online transactions and reduce manual review.

The Ubersmith Device Manager provides a location-based, top-down view of your resources. You can manage equipment by location and view the equipment’s current status. This topic lists the equipment supported by Ubersmith. For each following piece of hardware, device and service modules are available to provide plug-and-play functionality. To view the detailed list of supported hardware, click here.

API

Ubersmith’s framework is built for extensibility and integration so you can focus on building your business instead of reinventing the wheel. Our robust API allows your developers to leverage the power of Ubersmith throughout your business, and we support both in-house and third-party integrations. We have multiple open-source repositories with examples on our GitHub page.

  • Fully-documented RESTful API
  • Customizable, modular extensions for clients, orders, services and devices

Videos

Intro to Ubersmith: Client Manager

This video gives a brief overview of Ubersmith’s Client Manager, including the dashboard, client profile, services, and billing/invoicing tools.

Intro to Ubersmith: Sales Manager

This video gives a brief overview of Ubersmith’s Sales Manager, including lead and opportunity tracking, sales quoting, and electronic contract signatures.

Intro to Ubersmith: Support Manager

This video gives a brief overview of Ubersmith’s email-based Support Manager, including departments, ticketing, time tracking, and integrations with client profiles, orders, devices, and services.

Intro to Ubersmith: Device Manager

This video gives a brief overview of the Device Manage’s features, including the dashboard, device pages, device modules, monitoring/alerts, and IP address management.

Intro to Ubersmith: Order Manager

This video gives a brief overview of Ubersmith’s Order Manager and its customizable workflow tools for managing all customer order steps, including account setup, provisioning, and billing.

Updates

To read the latest Ubersmith product updates, click here.

Services

Ubersmith offers email support services (as part of your monthly subscription), training services for developers and administrators, and consulting services for all phases of setup and implementation.

We offer Premium Support for those that want phone support, longer business hours, faster expected response time, emergency technical response outside of our standard business hours, free weekday/business hours upgrade installs and incoming tickets noted automatically as premium support. Ask for a Premium Support quote.

How to Buy Ubersmith

Pricing starts at only $250 per month. The subscription includes access to the software and standard support.

To place an order or to request a custom quote, please call 1-877-438-8237 or email sales@ubersmith.com.