A LITTLE THANKS GOES A LONG WAY
Last month Ubersmith sponsored the Data Center World event in San Antonio, Texas. While there, our head of marketing and I met with the CEO of Green House Data, a leader in cloud hosting, colocation, hybrid IT, and managed services located in Cheyenne, Wyoming. Ubersmith is used in different areas of the company there, from billing to tracking to order fulfillment and support.
We have customers all over the US and all over the world, and events can often provide a very convenient way to meet customers. We covered a lot of topics, including introducing him to two of our services partners that could help him with a strategic development project connected to their Ubersmith system.
At one point during our conversation, the customer said that his team thought one of our employees was “awesome”. In this case, it was one of our senior support engineers who was doing great work. I love hearing things like this about one of our Ubersmith team members from a customer, prospect, partner or someone internally.
I almost immediately went to Slack and shared the positive feedback with our entire company.
The interesting thing that a lot of people don’t necessarily fully get is that sincere appreciation can really benefit a customer/vendor relationship on a person to person basis and more broadly as now our entire company (and entire support team and entire product development team) know this specific customer appreciates what our team member did at the highest (CEO) level.
I wouldn’t be surprised if this customer going forward got just a little (or a lot) better support and responsiveness from our team over time as a result of this.