Voxtell uses the latest telecommunications technology and cutting-edge features to transform communication for small and mid-sized businesses. The company’s cloud-based phone solution is easy to set up, reliable, and integrates seamlessly with other systems.
Their system is built to be intuitive and fully scalable, allowing customers to get started right away and expand their system as their business grows. There is no hardware to maintain – everything is in the cloud, so updates and new features appear automatically.
As a growing telco, voxtell was dealing with vast amounts of customer data. They needed a secure platform that could allow them to consolidate all their data and was easy to integrate with other systems they used throughout the company. They were using multiple products to manage customers, billing, sales, and contracts, and it was a cumbersome process for employees to move from system to system ensuring that all data was correct. Voxtell had tried developing their own integrated platform but found that it was difficult and took up a lot of development resources – not to mention it was a large investment for the company.
After months of research, the company decided that Ubersmith was the most comprehensive solution in the market that could meet their immediate needs. The main selling point of the product was that it provided a one-stop-shop system that incorporated customer management, sales, and billing. In addition, voxtell wanted to take advantage of a platform that was mature and was specifically developed for business management and billing.
Also, the product could easily be integrated with other solutions that were being used company wide. Ubersmith’s tight integration with SureTax was also key since it provided the company with accurate tax information, refunds, and credits plus support for tax rates based on country codes.