PhoenixNAP is a global IT services provider offering progressive Infrastructure-as-a-Service solutions from locations worldwide. The company provides bare metal server, cloud, hardware leasing, and colocation options that are built to meet the evolving technology demands businesses require without sacrificing performance. They offer scalable OpEx solutions to support with the systems and staff to assist.
PhoenixNAP serves a diverse customer mix of medium-size enterprises with revenue up to $500 million and hundreds of employees, as well as small-size businesses that outsource their IT operations to phoenixNAP. As a result of its customers’ diverse needs and technology evolving over time, phoenixNAP had to quickly expand its product offerings from the colocation services of the early days to dedicated bare metal servers and into cloud services built on VMware technology. PhoenixNAP needed a robust business management system that could handle its diverse customers needs while providing a secure environment for their data.
At the inception of the company in 2009, phoenixNAP selected Ubersmith’s software business management suite because of the software’s reputation for reliability, security, and robustness. PhoenixNAP knew from the start that they needed a strong system in place automating as much as possible to support their business and projected growth while at the same time helping to control cost. In its early days, phoenixNAP was doubling its customer base every year. In more recent years, as the customer base grew, the number of customers increased an average of 20% annually. Ubersmith was the perfect solution to be able to support and maintain such ambitious growth numbers.