Atlantic Metro is a Managed Service Provider (MSP) delivering innovative IT solutions to businesses nationwide. Their comprehensive solutions include cloud computing, nationwide network connectivity, and secure data centers. Atlantic Metro’s CloudDirect Suite of customized, affordable, and reliable services enables customers to secure mission-critical data and operations, as well as complement their current IT infrastructure.
To increase their competitiveness in the marketplace, Atlantic Metro Communications knew that they had to increase operational efficiencies while at the same time keeping costs down. In their early days, the company had used a billing and customer tracking system they had developed in-house. Although the system worked adequately for those two functions, it lacked integration with other functions of the business, such as device management and trouble ticketing.
The company quickly realized that going back and forth between systems wasted time and resources – particularly when it involved manual management of devices and other critical operations. The lack of automation in the system was not only inefficient but had the potential to significantly impact the bottom line as the company grew.
Atlantic Metro Communications wanted a software system that was comprehensive, integrated, and scalable. They wanted to automate as many of their operational functions as possible.
Ubersmith was the clear choice that could offer Atlantic Metro Communications the integration, completeness, and automation they had been searching for all in one system.
The transition from their in-house system to the Ubersmith product required an overhaul of their current processes and procedures. This forced the company to identify operational gaps and improve the way that some of their business groups functioned.