Ubersmith

Ubersmith Lite Features

Automatic Invoicing and charging of clients

Setup billing in Ubersmith and take the time you save to grow your business.
Full featured API

Create powerful order forms and scripts that work exactly the way you need them to.
Create multiple Authorized Client Contacts

Keep track of every way to contact your clients.
Improved Comments ... Client and Service

We all have a great memory, until the client remembers it differently. Store conversations and notes on a per client and per service basis so nobody forgets.
cPanel Integration

Create the account in ubersmith, and automatically provision or suspend the account on any CPanel server.
Multiple Payment Gateway Support

Authorize.net, MerchantPlus’ Navigate, Linkpoint, BluePay, Paypal and WorldPay
Customizable Notices

Each company has a personality. Ubersmith makes sure you can maintain your corporate image in every notice sent to the client.

Three departments to manage your tickets

Organize all your incoming email. Full featured mail filtering to get questions to the right department.
Private comments

On some support tickets, everyone has an opinion on how to solve it. Keep them stored with the ticket so everyone can read it or just take notes in case it comes up again in the future.
Ticket Notifications

Receive notice of ticket updates in your email inbox as well as new tickets into the system.

Customized Order Queues

Stream line your order provisioning process so you can take on new clients faster.
Order Modules

Need the system to do something when a new order comes in? Just drop in a custom order module and Ubersmith will automate the whole process.
Customized Order Forms

You don't need to be a PHP coder to create Ubersmith integrated order forms anymore. Order forms that fit your web site are just a few clicks away.
Send Order Links to Unsure Clients

Ubersmith will store information input by potential clients, even if they don't complete the order form. Just send them a customized link and they'll be able to pick up right where they left off without having to re-enter anything.

Aging Invoices

Stop counting days on your fingers ... Ubersmith tells you which invoices are 30, 60, 90, and 120 days overdue.
Payments Received

Easily find out how much you have received in the past day, week, month, quarter, and year. Then dig deeper to find where the majority of your profits are coming from
Support Staff Reports

See which employees are working the hardest, and which ones may need some encouragement.
Support Ticket Trends

Better understand when most of your tickets come in and optimize your practices accordingly.

Improved User Management

Not all of your employees are privy to every department. Restrict access to billing information for tech support employees.