 |
|
 |
Knowledgebase Categories |
|
|
| The knowledgebase is organized into different categories; please select a category that you are interested in. You can also search the entire knowledgebase by entering keywords in the navigation bar beside this text. |
|
| |
 | Articles |  |
|
 | Configuring PayPal Support |  |
|
PayPal is a popular merchant services provider. Ubersmith can accept and automatically apply payments received by your PayPal account. |
|
|
| Adding Control Panel Hosts to Ubersmith | |
|
To add a control panel host for use by Ubersmith, click on the 'Manage Control Panels' link in the 'Global Settings' section of 'setup & admin'. To add a new host, click the 'Ad |
|
|
| Configuring Mailing Lists | |
|
Mailing lists are a convenient way of keeping groups of clients updated on any changes or maintenance that may be going on at your company. They are also a convenient way to target sales re |
|
|
| Adding a Service Plan |  |
|
Service plans are an integral part of the Ubersmith billing process. When properly configured, they allow your clients to order the services that pertain to their specific needs. Setting up a basic |
|
|
| Configuring your Merchant Account | |
|
Your merchant account is a critical aspect of your Ubersmith setup. Without a merchant account configured, you cannot accept credit card |
|
|
| Troubleshooting Ubersmith's QuickBooks Integration | |
|
Could not start QuickBooksIf the QuickBooks Web Co |
|
|
| Creating Custom Monitor Scripts | |
| When adding and editing monitor types, you can specify the following information: |
|
|
| Configuring Ticket Activity Notifications | |
|
Ubersmith can be configured to automatically notify any and all appropriate admin users when ticket activity occurs in the Support Manager. Most events that take place in the Suppo |
|
|
| Hiding customer information within RWhois | |
|
Some clients would prefer that their personal data is not exposed when using Ubersmith's RWhois server. You can accommodate them by creating a Custom Client Data Field in 'setup & ad |
|
|
| Configuring the Syslog-NG device module | |
| The Ubersmith Syslog-NG device module requires a php-syslog-ng setup. |
|
|
| IP Pools, Blocks, and Assignments | |
|
The current implementation of Ubersmith's IP management has the following hierarchy: |
|
|
| Working with VLAN Ranges | |
|
Ubersmith allows for the organization of information relating to virtual LANs, or VLANs within the IP Management facilities of the system. |
|
|
| Configuring an SSL Provider | |
|
Ubersmith offers support for purchasing SSL certificates from many different providers. To configure Ubersmith to use your account, click on the 'SSL Provider Configuration' link i |
|
|
| Configuring Virtual Machine Device Type Groups, Types, and Device Modules | |
|
Before you can begin managing your virtual hosts, there is some configuration required within 'setup & admin'. First, you'll want to specify some Device Type Groups and Types to r |
|
|
| Configuring a Domain Registrar | |
|
Before you can register domains within Ubersmith, you must configure at least one domain registrar. You will have to secure an |
|
|
| Event Triggers | |
| Event Triggers allow you to send data to remote scripts when certain actions take place within Ubersmith. They operate by sen |
|
|
| Custom Data Fields | |
|
Ubersmith provides custom data fields (sometimes referred to as 'metadata') for clients, contacts devices, and services. From within 'setup & admin', you can define as many |
|
|
| Worldpay Billing Agreements | |
| Billing Agreements allow you to establish recurring payments from a client without the need to store credit card data. Ubersmith currently supports billing agreements via Wor |
|
|
| Configuring Power Seasons | |
| Power seasons allow you to define how Ubersmith should bill for power circuit utilization. A power season is defined by a start date and end date, and billing rates that appl |
|
|
| How to configure Device Modules | |
|
Device modules expand the capabilities of device entries within Ubersmith. Device modules can display bandwidth graphs, show database statistics, monitor power usage, and s |
|
|
| Using Ticket Filters | |
|
Ticket filters in Ubersmith allow you to direct and modify incoming requests to the Support Manager based on a variety of criteria. To set up a ticket filter, go to the Man |
|
|
| Configuring Ubersmith DE Appliances | |
| Before you can take advantage of the advanced features Ubersmith DE offers, you will need to configure your instance host to communicate with the Ubersmith DE appliance. This is d |
|
|
| Importing Data into Ubersmith | |
| Ubersmith currently supports importing data directly from WHMCS. Ubersmith can import clients, contacts, products, client products, and also performs a transfer of current balances due. To import from WHM |
|
|
| Configuring Moneybookers / Skrill Support | |
|
Ubersmith supports the Moneybookers/Skrill payment service for processing one-time payments through the Ubersmith interface. |
|
|
| Configuring User Roles | |
| Ubersmith's User Roles capability allows you to define permission settings, or 'roles' that can be applied to administrative users throughout the system. As an example, a Support Technician may have different access requirements than someone handling |
|
|
| Email Settings | |
| Ubersmith has three methods of sending outbound messages:PHP Internal MailThis uses PHP's internal mail() function, and is the default -- and preferred choice. No additional configuration is necessa |
|
|
|
|
|
|
|
|
|
|
|
