 | Changing a Ticket's Status |  |
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From the Support Manager Page |
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| Associating a Ticket with a Client, Contact, and Service |  |
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When a new ticket enters the Support Manager from an unknown contact, it will not automatically be associated with a Client. You can associate the ticket with a client, and additional |
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| Using Ticket Timers | |
| Ticket timers are used for automatically performing functions on tickets within the Support Manager. With ticket timers, you can change the status, priority, department and owner as well as schedule |
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| Managing Support Departments | |
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Ubersmith allows you to create and modify Support Manager departments (previously referred to as 'queues') via the 'Manage Departments' feature. Accessible through the 'setup & |
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| User Management | |
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The User Management section of 'setup & admin' allows the main administrator of the Ubersmith system to grant administrator privileges to other users. Ubersmith allows you to |
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| Configuring additional email addresses for ticket submission | |
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By default, Ubersmith will instruct you to create an alias for 'support@host.domain.com' where ' |
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| How to permanently delete tickets | |
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Marking a ticket as deleted won't remove it or its attachments from the system. For that, you actually need to purge the tickets. |
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| Ticket Types | |
| There are four top level ticket types used to reflect whether or not an issue has been resolved or not. These are Open, On Hold, Closed and Deleted. The default status for a new ticket when it is received is Open. The status of a ticket can be updat |
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