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Business Infrastructure and Automation

Since 2002, Ubersmith has provided the premier business infrastructure and automation tool for companies worldwide. Our software integrates powerful device management, monitoring and automation tools with a fully-featured support and client relationship manager.

Client Life Cycle Video Overview
 
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Powerful Billing Automation

With Complete Customer Lifecycle Control

Ubersmith specializes in billing automation and subscription management for datacenters and infrastructure solutions providers.

Our Client Manager offers complete customer lifecycle control, including:

  • Sales Lead and Opportunity Tracking
  • Work in, Quoting and Electronic Signature
  • Configurable and Customizable Product Catalogs
  • Multiple Brand Support
  • Automated Order and Workflow Management
  • Automated Bandwidth Billing
  • Resource Based Billing for Cloud, Power, Support Time and More
  • Recurring Invoice and Payment Automation

Comprehensive Datacenter Management

Monitor and Manage Your Infrastructure

Our Device Manager provides a facilities-based, top-down view of your resources, allowing for location-based inventory tracking, organization of your monitors and custom device data, and customer and service associations.

This single administrative interface integrates with our Client Manager and Support Manager for a complete view of your architecture. Our Device Manager offers:

  • Virtualization and Cloud Support
  • Intelligent Monitoring and Alerts
  • Server Metrics, Bandwidth and Power Graphing
  • Client Portal with Device Access and Metrics
  • Physical Connections Manager
  • IP Address Management including RWhois Server

Support Helpdesk Video Walkthrough
 
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Seamless Help Desk Integration

For a Single Pane View

Ubersmith’s Support Manager seamlessly integrates with our Client Manager and Device Manager to give your operations, support and account teams a single customer view. Our email ticketing system features:

  • Fully Integrated Client Portal
  • Department and Workflow Management Tools
  • Automated Ticket Escalation
  • Ticket Timers, Subscriptions and Notifications
  • Configurable Admin User Permissions
  • Support Time Metrics with Integrated Support Time Billing

Extensibility & Integrations
 

Integrated and Extensible Platform

With our Robust API and Product Integrations

Ubersmith's framework is built for extensibility and integration so you can focus on building your business instead of reinventing the wheel. Our robust API allows your developers to leverage the power of Ubersmith throughout your business, and we support both in-house and third-party service and billing integrations.

  • Fully documented RESTful API
  • Customizable, Modular Extensions for Orders, Service, and Devices
  • Integrations with Quickbooks, R1Soft, OnApp, Cloudstack, WebCTRL, cPanel and more
Take 30 minutes today to see what Ubersmith can do for your business.REQUEST DEMO