Ticket notices

Ticket notices are the emails that are sent do admin users to notify them that a ticket or ticket response has been received by the system.  If the ticket has been filtered to a particular department, only users assigned to that department will receive ticket notifications.  These ticket notifications can be turned off by the user via the support manager preferences page in the setup & admin section.

When a ticket is assigned to a particular user, any time there is activity on the ticket, (client response, staff response, ticket details update) that user will receive a ticket activity email notifying them of what happened.  This can be useful to keep admin appraised of what is going on in the support manager without having to constantly refresh the support manager window.

Also, if one user assigns a ticket to another user, that user is emailed an assignment notification.