Manage Ticket Timers

Ticket timers in the support manager are used to change the open/closed status of a ticket automatically.  It allows the admin to specify a specific date when the ticket should change state.  On that date, the system will automatically update the ticket.  This can be particularly useful when an issue is non-pressing at the moment but will need to be addressed on a particular day.  For example, if a support issue can not be fully settled at the current time but will need to be handled in the future, the admin might set the ticket to closed and set a timer to open it again in 5 days. 

The Manage Ticket Timers popup consists of two tabs.  The first tab lists all the current timers set for that ticket.  For each, the action to be carried out and the date on which it is set to happen is displayed.  Timers can be deleted by checking the box to the left of them and clicking on 'Delete Selected' at the bottom of the window.  The second tab is used to add a timer.  The admin selects a state to change the ticket to and a date to carry out the change.  When it is set, clicking 'Add Timer' at the bottom of the page will save the timer in the system.  When the user is satisfied with the timers that are set, clicking 'Close' will close the window.