Ubersmith DE Features
Client Manager
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Automatic Invoicing and charging of clients
Create the client’s billing, and only worry about them when they have a support question.
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Customizable Multi-Client Login
Make ubersmith the portal for your clients. Allow each contact within the account to have their own personalized login.
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Full featured API
Let ubersmith work with your order forms and other systems
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Create multiple Authorized Client Contacts
Know who is authorized to make changes to the account and who to talk to for different situations (e.g. Tech, Billing, Emergency, etc)
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Improved Comments ... Client and Service
We all have a great memory, until the client remembers it differently. Store conversations and notes on a per client and per service basis so nobody forgets.
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Custom Data Fields
Collect any information you need on clients and services.
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cPanel Integration
Create the account in ubersmith, and automatically provision or suspend the account on any CPanel server.
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Multiple Payment Gateway Support
Authorize.net, MerchantPlus’ Navigate, Linkpoint, BluePay, Paypal and WorldPay
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Customizable Notices
Each company has a personality. Ubersmith makes sure you can maintain your corporate image in every notice sent to the client.
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Automated Suspension and/or Cancellation of Delinquent Accounts
Ubersmith will automatically suspend or cancel service for any client who lets their account go too far past due.
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Bandwidth Monitoring/Graphing
Your staff and clients can easily keep track of the bandwidth being utilized by each device through the Ubersmith interface.
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Automated Bandwidth Overage Billing
Ubersmith will automatically bill for overages on Total, Inbound or Outbound Transfer and/or 95th Percentile.
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Fully Integrated and Customizable Tax Support
Specify the rates and pick which services they should be applied to and you're all set.
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Service Modules
Regular renewals not working for your business model? Tell Ubersmith how to bill your clients through service modules. Tie them to all aspects of the system.
Support Manager
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Unlimited departments to manage your tickets
Your company has departments, shouldn’t your support system? Full featured mail filtering to get questions to the right department.
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Private comments
On some support tickets, everyone has an opinion on how to solve it. Keep them stored with the ticket so everyone can read it.
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Ticket Notifications
Receive notice of ticket updates in your email inbox as well as new tickets into the system.
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Improved Client/Service Association
Keep the different parts of your business tied together by easily associating any ticket with a particular client and service.
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Ticket Subscriptions
Be kept up to date on any issue in the system even if it is not assigned to you.
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Ticket Response Conflict Notifications
Your staff won't have to worry about more than one person responding to a ticket at the same time anymore.
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Improved Ticket Event Logs
Keep track of everything that happens to a ticket, from who has read it to who assigned it to who.
Device Manager
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Organize your Equipment
Stop guessing where your equipment might be and keep things organized. Store the location, the specs, and which client each item is assigned to.
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Device Monitoring
Know when devices are down before your clients. Email alerts can be sent to any address. Allow clients to set up device monitoring on their accounts. Charge them for it.
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IP Address Management
Organize all your IP addresses/networks within Ubersmith and assign them out to devices as necessary.
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Environmental Monitoring
Connect Ubersmith with the EMUs in your datacenter and have it notify you if things get too hot in there.
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Remote Rebooter Integration
Reboot any device right through the Ubersmith interface. You can also allow clients to perform their own reboots whenever they need to.
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Custom Data Fields
Collect any information you need on a device.
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View Switch Port Details
Through the device manager you'll be able to view the status of every port on a switch on one simple to read page.
Order Manager
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Customized Order Queues
Clients who sign up for different products and services go through different processes when provisioning their order, Ubersmith's order queues allow you to organize it however you need.
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Order Modules
Need the system to do something when a new order comes in? Just drop in a custom order module and Ubersmith will automate the whole process.
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Customized Order Forms
You don't need to be a PHP coder to create Ubersmith integrated order forms anymore. Order forms that fit your web site are just a few clicks away.
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Send Order Links to Unsure Clients
Ubersmith will store information input by potential clients, even if they don't complete the order form. Just send them a customized link and they'll be able to pick up right where they left off without having to re-enter anything.
Reports & Stats
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Aging Invoices
Stop counting days on your fingers ... Ubersmith tells you which invoices are 30, 60, 90, and 120 days overdue.
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Payments Received
Easily find out how much you have received in the past day, week, month, quarter, and year. Then drill down to find out how it was received and who.
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Support Staff Reports
See which employees are working the hardest, and which ones may need some encouragement.
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Support Ticket Trends
Better understand when most of your tickets come in and optimize your support staff accordingly.
Admin & Configuration
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Improved User Management
Not all of your employees are privy to every department. Restrict access to billing information for tech support employees.
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Product Brand Management
If your company offers more than one brand, keep them straight with Brand Management.
