Careers

The Ubersmith team is growing.

If you have interest in joining the Ubersmith team, please reach out to us. If you don't see your ideal position below, reach out to us anyway. We would love to hear about your background and preferred role.

Currently hiring for:

Director of Support

Troy, NY (or New York, NY)

Software Engineer / Senior Software Engineer

New York, NY (or Montreal, Canada)

Solutions Architect / Sales Engineer (available soon)

New York, NY (or remote)


Director of Support

About You

We are seeking a Director of Support to lead overall support and related areas for Ubersmith and to serve on the Ubersmith leadership team. The candidate should be a highly effective manager, excited by the opportunity to solve interesting and diverse problems for our customers and to help lead and develop our support team. This is a new position at the company and reports to the VP Products and Services. 

About Us

We are a 16-person "startup" within a public company, so there is much less risk versus a typical startup. We have hundreds of happy customers and millions in dollars of growing, recurring revenue. 

Our Troy location is in downtown Troy, blocks from the riverfront. Our NYC location is in downtown NYC on the top floors of 29 Broadway with views of the Statue of Liberty and Governor's Island. Office perks include pizza Fridays and flexible working hours. 

Responsibilities

  • Actively lead and manage Ubersmith support team while responding to customer inquiries as a significant part of the role
  • Act as a senior-level customer escalation contact for technical support issues, representing the company and customer needs professionally, while supporting and championing your team members
  • Manage the department's day-to-day operations by setting priorities, establishing goals, and assisting in the development and implementation of internal policies and procedures
  • Empower team members to achieve their personal bests and challenge themselves
  • Help coordinate bug escalation and hot fixes for customers to help improve our product and improve our customer satisfaction
  • Provide helpful customer feedback to product management and product development teams
  • Develop process and tools to streamline and measure overall organization development effectiveness
  • Depending on interest and/or experience, own and improve Ubersmith documentation, working with our technical writer to provide a better experience for our customers for new and existing releases
  • Depending on interest and/or experience, lead and manage consulting services and training services
  • Serve as a member of Ubersmith's leadership team and contribute beyond specific role areas as appropriate
  • Basic Linux admin experience

 

Qualifications

    • Extensive experience in building and managing a support, services, engineering, product management, consulting, solution architecture, training and/or related team(s) of an enterprise software, cloud or similar company
    • Passionate about technology and customer success while understanding how to balance customer needs with the needs of the business
    • Be able to clearly articulate customer needs internally and to appropriate teams
    • Be able to lead large programs/projects that affect the company's revenues, long-term goals and objectives
    • Strong technical background, preferably in area similar to one or more specific areas of our product (billing, device management, help desk software)
    • Self-motivated, hard-working, strong problem solver, well-respected manager and very skilled at oral and written communications
    • At least 10-15 years of professional experience
    • Computer Science, Engineering or similar degree(s) preferred

Software Engineer

New York, NY

About You

We are seeking a software engineer to join our NYC team in building the premier billing and infrastructure automation software for cloud and hosting. You should be a highly motivated self-starter, excited by the opportunity to solve interesting and diverse problems and to share your experience and ideas with our engineering team.

About Us

We are a 16-person "startup" within a public company, so there is much less risk versus a typical startup. We have hundreds of happy customers and millions in dollars of growing, recurring revenue. 

Our office location is in downtown NYC on the top floors of 29 Broadway with views of the Statue of Liberty and Governor's Island. Office perks include pizza Fridays and flexible working hours

Responsibilities

  • Work closely within a small, agile team to design, implement, and test Ubersmith's features
  • Operate within the coding requirements and guidelines of an agile team
  • Participate in refining and maintaining documentation
  • Keep up to date on product and industry knowledge

Qualifications

  • 3+ years of programming experience with PHP, especially expert object-oriented experience
  • Proficiency in a LAMP (Linux Apache MySQL PHP) based architecture
  • Proficiency in AJAX, HTML, CSS, JavaScript
  • Proficiency in SQL
  • Experience with MVC frameworks such as CakePHP, Zend, CodeIgniter
  • Experience with API (REST, SOAP) design, development, and integration
  • Strong knowledge of object-oriented analysis, design, and programming
  • Excellent understanding of database modeling
  • Experience with source code management systems (specifically Subversion)
  • Creative problem-solving skills and an ability to apply business logic to development requirements
  • Basic Linux admin experience

Senior Software Engineer

New York, NY

About You

We are seeking a software engineer to join our NYC team in building the premier billing and infrastructure automation software for cloud and hosting. You should be a highly motivated self-starter, excited by the opportunity to solve interesting and diverse problems and to share your experience and ideas with our engineering team.

About Us

We are a 16-person "startup" within a public company, so there is much less risk versus a typical startup. We have hundreds of happy customers and millions in dollars of growing, recurring revenue. 

Our office location is in downtown NYC on the top floors of 29 Broadway with views of the Statue of Liberty and Governor's Island. Office perks include pizza Fridays and flexible working hours

Responsibilities

  • Work closely within a small, agile team to design, implement, and test Ubersmith's features
  • Operate within the coding requirements and guidelines of an agile team
  • Participate in refining and maintaining documentation
  • Keep up to date on product and industry knowledge

Qualifications

  • 5+ years of programming experience with PHP, especially expert object-oriented experience
  • Proficiency in a LAMP (Linux Apache MySQL PHP) based architecture
  • Proficiency in AJAX, HTML, CSS, JavaScript
  • Proficiency in SQL
  • Experience with MVC frameworks such as CakePHP, Zend, CodeIgniter
  • Experience with API (REST, SOAP) design, development, and integration
  • Strong knowledge of object-oriented analysis, design, and programming
  • Excellent understanding of database modeling
  • Experience with source code management systems (specifically Subversion)
  • Creative problem-solving skills and an ability to apply business logic to development requirements
  • Basic Linux admin experience
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