Careers

The Ubersmith team is growing.

If you have interest in joining the Ubersmith team, please reach out to us. If you don't see your ideal position below, reach out to us anyway. We would love to hear about your background and preferred role.

Currently (or soon) hiring for:

- Director of Support in Troy, NY (or New York, NY)

- Software Engineer / Senior Software Engineer in New York, NY (or Montreal, Canada)

- Solution Architect / Sales Engineer in New York, NY (or remote)

Please find available job descriptions below.

Director of Support

Troy, NY (or New York, NY)

About You

We are seeking a Director of Support to lead overall support and related areas for Ubersmith and to serve on the Ubersmith Leadership Team. The candidate should be a highly effective manager, excited by the opportunity to solve interesting and diverse problems for our customers and to help lead and develop our support team. This is a new position at the company and reports to the VP Products and Services.

About Us

We are a 16-person "startup" within a public company, so there is much less risk versus a typical startup. We have hundreds of happy customers and millions in dollars of growing, recurring revenue. 

Our location is in downtown NYC at 29 Broadway on the top floors with views of the Statue of Liberty and Governor's Island. Office perks include free lunches and flexible working hours. 

Responsibilities

  • Actively lead and manage Ubersmith support team, while actively responding to customer inquiries as a significant part of the role.
  • Act as a senior-level customer escalation contact for technical support issues, representing the company and customer needs professionally, while supporting and championing your team members.
  • Manage the department’s day-to-day operations by setting priorities, establishing goals, and assisting in the development and implementation of internal policies and procedures.
  • Empower team members to achieve their personal bests and challenge themselves.
  • Help coordinate bug escalation and hot fixes for customers to help improve our product and improve our customer satisfaction.
  • Provide helpful customer feedback to product management and product development teams.
  • Develop process and tools to streamline and measure overall organization development effectiveness.
  • Depending on interest and/or experience, own and improve Ubersmith documentation and Knowledge Base, working with our company’s documentation person to provide a better experience for our customers for new and existing releases.
  • Depending on interest and/or experience, lead and manage consulting services and training services.
  • Serve as a member of Ubersmith’s Leadership Team and contribute beyond specific role areas as appropriate.

Qualifications

  • You must have extensive experience in building and managing a support, services, engineering, product management, consulting, solution architecture, training and/or related team(s) of an enterprise software, cloud or similar company in order to be considered.
  • You must be passionate about technology and customer success while understanding how to balance customer needs with the needs of the business.
  • You will be able to clearly articulate customer needs internally and to the appropriate teams.
  • You have the ability to lead large programs/projects that affect the company’s revenues, long-term goals and objectives.
  • You will have a strong technical background in general and preferably in or similar to one or more specific areas that our product addresses (billing, device management and/or help desk software).
  • You must be self-motivated, hard-working, a strong problem solver, a well-respected manager and very skilled at oral and written communications.
  • You will have at least 10-15 years of professional experience.
  • Computer Science, Engineering or similar degree(s) preferred.

Software Engineer

New York, NY (or Montreal, Canada)

About You

We are seeking a software engineer to join our NYC team in building the premier billing and infrastructure automation software for cloud and hosting. You should be a highly motivated self-starter, excited by the opportunity to solve interesting and diverse problems and to share your experience and ideas with our engineering team.

About Us

We are a 16-person "startup" within a public company, so there is much less risk versus a typical startup. We have hundreds of happy customers and millions in dollars of growing, recurring revenue. 

Our location is in downtown NYC at 29 Broadway on the top floors with views of the Statue of Liberty and Governor's Island. Office perks include free lunches and flexible working hours. 

Responsibilities

  • Work closely within a small, agile team to design, implement, and test Ubersmith's features
  • Operate within the coding requirements and guidelines of an agile team
  • Participate in refining and maintaining documentation
  • Keep up to date on product and industry knowledge

Qualifications

  • 3+ years of programming experience with PHP, particularly object-oriented
  • Proficiency in a LAMP (Linux Apache MySQL PHP) based architecture
  • Proficiency in AJAX, HTML, CSS, JavaScript
  • Proficiency in SQL
  • Experience with MVC frameworks such as CakePHP, Zend, CodeIgniter
  • Experience with API (REST, SOAP) design, development, and integration
  • Strong knowledge of object-oriented analysis, design, and programming
  • Excellent understanding of database modeling
  • Experience with source code management systems (specifically Subversion)
  • Creative problem-solving skills and an ability to apply business logic to development requirements
  • Basic Linux admin experience

Sr. Software Engineer

New York, NY

About You

We are seeking a software engineer to join our NYC team in building the premier billing and infrastructure automation software for cloud and hosting. You should be a highly motivated self-starter, excited by the opportunity to solve interesting and diverse problems and to share your experience and ideas with our engineering team.

About Us

We are a 16-person "startup" within a public company, so there is much less risk versus a typical startup. We have hundreds of happy customers and millions in dollars of growing, recurring revenue. 

Our location is in downtown NYC at 29 Broadway on the top floors with views of the Statue of Liberty and Governor's Island. Office perks include free lunches and flexible working hours. 

Responsibilities

  • Work closely within a small, agile team to design, implement, and test Ubersmith's features
  • Operate within the coding requirements and guidelines of an agile team
  • Participate in refining and maintaining documentation
  • Keep up to date on product and industry knowledge

Qualifications

  • 5+ years of programming experience with PHP, especially expert object-oriented experience
  • Proficiency in a LAMP (Linux Apache MySQL PHP) based architecture
  • Proficiency in AJAX, HTML, CSS, JavaScript
  • Proficiency in SQL
  • Experience with MVC frameworks such as CakePHP, Zend, CodeIgniter
  • Experience with API (REST, SOAP) design, development, and integration
  • Strong knowledge of object-oriented analysis, design, and programming
  • Excellent understanding of database modeling
  • Experience with source code management systems (specifically Subversion)
  • Creative problem-solving skills and an ability to apply business logic to development requirements
  • Basic Linux admin experience
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