Enhancements

• Offer additional MySQL variable settings during setup
• Support alternative locale file names
• Modify listing of Comodo product offerings
• Improve error checking in api/getmetadata.php
• Automatic refresh can now be disabled
• Store bandwidth notification emails
• Automatically update last activity times in the ticket list when auto-refresh is used
• Set section name in order form template data
• extend api/list_ip_groups.php to list ip groups by facility

Bugfixes

• Verify that the MySQL PHP module is installed earlier in setup
• Always use correct brand when processing PayPal IPN payments
• cPanel integration dependent on currently active brand
• Corrected Unable to set “Automatic Refresh” to ‘disabled’ bug
• Problem exporting services
• Handle race condition when devices are deleted during a polling run
• Permission problem when user does not have access to default brand
• Cannot mark VLAN range as assignable
• Properly switch to upgrade mode during system upgrade
• Correct problems with ICMP echo tests under FreeBSD
• Avoid re-POST confirmation after a mass update with auto-refresh enabled
• Service status report shows no data
• Correct date/time picker positioning issue
• Correct spelling and formatting errors
• PHP notice in mimeDecode.php when parameter value is empty
• edit_client fails when attempting to update only custom fields
• Editing secondary details of a service plan resets tax configuration
• Correct problems when registering .ca domains via OpenSRS
• Correct JavaScript issue on Manage Departments page
• Switch to client’s brand when viewing tickets

Ubersmith DE 1.6.5 and Pro 5.6.5 are recommended upgrades for all users of Ubersmith. Read on for the complete changelog & download information.

Download Ubersmith Pro 5.6.5 from downloads.ubersmith.com. Ubersmith DE users, please contact Ubersmith Support to schedule an upgrade.

General

• Mailing lists based on advanced search results
• Manage Email Templates list is now sortable
• Payment records now include gateway transaction ids
• Addition/editing of device tags are now logged
• Customizable ‘From’ address for Device Manager monitor notifications
• Improved handling of quantity display in specific locales
• Service status has been added to Advanced Search
• “View Billing Info” has been relabeled as “Payment Methods” in the Client Interface
• The search field is now auto-focused on page load in the admin interface
• ‘Forgot your password’ has been relabeled as ‘Retrieve your password’
• The default brand’s name can now be changed
• Implemented improved session locking when receiving IPN posts from PayPal to avoid duplicate payments
• Warn when there is no subject is specified in an outgoing email/ticket
• Remove support for cPanel 10
• Support the cPanel ‘IP Address’ API value
• Login activity logging and rate-limit/lockout for failed login attempts
• Add ability to trigger events when services are canceled, uncanceled, suspended, and unsuspended
• Timeout on calls to event triggers have been extended beyond four seconds
• Improve error handling in the minidash

Datacenter Edition

• Notify users when they approach and/or exceed their bandwidth allocations
• Show power status in device list as well as API
• Per partition disk usage monitoring
• Support up to 10 ports per device for Reboot Control
• Support up to 12 network connections per device for bandwidth monitoring
• Allow for optional, ARIN compliant RWhois contact information
• Add support for Baytech RPC-10-E20 PDUs
• Add support for Uptime Devices SH-2
• Improve handling of custom date fields for device module graphs
• Support multiple numeric ranges in VLAN ranges
• Allow for selection from a specific IP block when creating IP assignments

Sales Manager

• Show closed tickets on opportunity details page
• Sales Manager Logging enhancements

Support Manager

• View tickets by owner
• Configurable Auto-refresh for ticket list pages
• Log IP Address in ticket event log
• Notify users when a ticket is moved into a department
• The ID number of each service is now included along with the description in the pull down menu on the view ticket page
• Support manager command auto-response email is now more clearly worded
• Support manager once again allows search terms of three characters or less
• Missing attachment warning has been made clearer

Client Manager

• Select template option has been added to the email client popup
• Tickets opened directly from the client’s account page are now automatically associated with that client
• Added ‘full access’ options to contact permissions form
• SSL certificate ordering improvements; Add support for Comodo, Globalsign, OpenSRS
• Improved support for SSL certificate ordering through Geotrust
• Additional convenience controls on the View Invoice popup

Device Manager

• Add support for deactivating devices, and re-activating them using the ‘duplicate device’ feature
• Show power status in device list as well as API
• Loading the advanced search from within the device manager auto-selects device manager in search parameters

Order Manager

• Order module that determines if payment has been received
• Added ability to add new services in orders as children of existing services
• Support associating devices when creating services in order manager
• Upgrade options are honored in new orders even if they have been deactivated in the service plan

Reports & Stats

• Added life time totals to the payments received reports

API

• /api/list_ip_assignments.php API function has been added.
• Line item data properly included in /api/get_inv_xml.php output.
• Error reporting improved in a variety of legacy API scripts
• Include service module summary output in get_service.php api script
• Include facility details in api/list_ip_groups output
• Include per-port details in bandwidth reports
• Update API documentation

Payment Processing

• Updates to PayPal Payflow integration
• Implement support for the EPX payment gateway
• Implement support for the Sage Payments ACH support
• Implement support for the Processing Point ACH gateway
• Improve Payvision payment gateway error message handling

System

• Upgrade to PHPMailer 2.0.4
• API scripts for working with IP Assignments
• Gateway responses now check for duplicate transaction IDs before applying payments
• Various improvements to the installation and upgrade process
• Upgrade to latest version of jQuery & Datepicker
• Consolidate extraneous include files
• Improve licensing client behavior
• Improve efficiency of credit card gateway related tasks
• Improve licensing server behavior
• Send ubersmith user data to Apache logs via ‘Apache note’
• Improve requests sent to appliance for aggregated graphs of large numbers of devices
• Code improvements related to service status
• PHP FastCGI (fcgi) support
• Improve internal OpenSRS logging
• Provide user feedback when administrator user creation may lead to inability to login

Bugfixes

• Coupon counters now properly increment
• Correct database errors when logging multiple changes to the same package
• Selecting a new plan when editing a service resets pricing to new plan defaults
• Moving order form elements between pages no longer changes prioritization
• Canceling an order now voids any associated pre-authorized charges
• Default tax rates now configurable on the service plan level.
• Order form elements being added to a page no longer corrupts prioritization
• Improve user feedback when the system encounters a fatal error
• Option to mail all clients with >X services now properly discriminates based on service status
• “Invalid Attachment” error in Global Mail log fixed
• Order followups now allow the queue specific address to be select for the from address
• Outgoing tickets reply-to address now set to department specific address instead of support manager default
• Services are no longer re-activated upon payment if they were manually suspended or canceled
• Links to order forms in setup & admin now use full urls in link instead of relative ones
• Default order queue and step displayed is now brand specific
• Better distinguish service status in association popups
• The Name field cannot be left blank when adding a new client contact
• Fix issues with date & time picker
• checkuser.php now properly deals with hashed passwords
• Password change emails now properly include updated password
• Expand and correct OpenSRS support
• Fix double-encoding of device module configuration field labels
• Leads can now be properly edited to become clients
• Welcome letter templates now handle ##resetcode## and ##reseturl## variables properly
• Add opportunity type bug in PHP4 has been fixed
• Properly handle non-existent headers in support manager message filters
• Admin users are now properly switched to client’s brand when accessing their account page
• Prevent incorrect service plan creation via the API
• Returned old behavior allowing users to move tickets to departments they do not have access to
• Fix issue setting expected close date for opportunities
• Option to include headers now part of the ‘Export Data’ section in Setup & Admin
• Fix database upgrade procedure for older versions
• Handle JS loading properly when display_errors is enabled
• Fix broken ‘add lead’ link
• Show/Hide client password config option removed from Setup & Admin as it is no longer relevant
• Remove unused apply_credit function
• Fixed issue with duplicating upgrade groups and options when a service plan is copied
• Add support manager template popup window now displays proper title
• Remove unused uber_i18n_tri_err() function
• Don’t store attachments twice when sending outbound email
• Admin user permissions for the order manager are now limited to the brands the user has access to
• Attachment check javascript in the client interface no longer rejects the user regardless of what they click
• Handle issues when dealing with domain name renewal for $0 services
• Fixed issue when auto-assigning multiple IP addresses from the same allocation in parallel
• Service with custom base prices no longer get overwritten when new upgrade options are selected
• Invoice notes are now properly localized
• Edit contact details popup window in the order manager now displays proper state field
• ‘Send Welcome Letter’ order module now sends welcome letters for all services in an order
• Add/edit coupon popup now gracefully handles codes entered with lower case letters
• Fixed issue auto-assigning IP addresses from large IPv6 allocations
• Expand disabled functions check during the setup process
• Fix php error editing plan when no tax rates are defined
• Advanced search now works properly in instances using abbreviations for months instead of numbers in dates
• Logic of when an invoice notice should be sent or not has been corrected and improved
• Lookup domain popup in client interface now uses proper look and feel settings
• 304 header set in common.js.php no longer causing 500 errors on some servers
• Worldpay payments are now properly reflected in the invoices they are applied to
• Users with access to Sales Reports only cannot access Reports & Stats
• List of deactivated clients now viewable past the first page
• Improve per-brand handling of event triggers; correct references to ‘event hooks’
• Improve UTF-8 character set handling when sending and receiving OpenSRS transactions
• Use CRLF newlines in HTTP Monitor script request headers
• Add comment link now properly displayed when viewing a Lead in the Sales Manager
• Redirect user after login to prevent POST data resubmission warning
• ##issuedate## and ##duedate## once again properly replaced in invoice reminder notices
• Improvements to time calculations
• Do not allow device entries with duplicate labels
• Configurable password strength rules have been added to client/admins updating their own passwords
• /api/count_ticket.php now properly honors the ‘user_login’ variable
• Ticket confirmations are now configurable to be sent for tickets submitted through the client interface
• Manage departments page now properly displays auto-response settings
• Tax total issues between invoices and orders have been corrected
• Paypal/Worldpay/2checkout error emails are now sent to the proper gateway specific address
• Fix timeout when moving order form elements
• Add additional sanity checks when performing automatic domain renewals
• Values set for custom fields are handled more elegantly when a client is moved between brands
• Deactivating a client now removes authorized contacts from associated mailing lists
• Fix incorrect downtime calculations with device monitors
• Corrected logic bug keeping new clients from updating bank account information in the client interface
• Properly handle some devices that do not support SNMPv2 improvements in PHP 5.x
• Mass mail feature accepts proper HTML
• Edit service popup no longer requires a new plan to be selected if the current one has been deactivated
• Misc notifications now displayed in the event log for specific tickets
• Fixed ticket timer button issue
• Fixed issues with Support Manager frames on mobile browsers
• Ensure proper html encoding of form action on login screens
• Don’t attempt to update metadata when labeling devices without a label
• Billing/invoicing and client comments html problems in IE have been corrected
• Devices can now be labeled with numbers without any erratic behavior
• Improve error handling for ACH payments
• Don’t send ‘order number’ in Sage Bankcard and Virtual Check
• Services are no longer added to the charge queue when no payment method exists on the account
• Ensure PHP is in a compatible state before charging credit cards
• Access check added for popup_outgoing_ticket.php
• Fix improperly quoted array index
• Legacy mark payment pages and functions have been deprecated and removed
• Updating the retry interval in a client’s account no longer sets scheduled charges to be retried immediately
• Correct a race condition encountered when disabling monitors
• Logic for when services should be auto-suspended or canceled updated
• Daily output emails are once again viewable from the global mail log
• Prevent some locales from causing issues with invoice records
• Protect locale directories
• Improve switch port collision detection/comparison
• Force SSLv3 mode when connecting to InternetSecure payment gateway
• Pro-rating of new services now returns the proper balance
• Logic flaw in admin permissions for client comments has been corrected
• Don’t offer to split the first post in a ticket
• Improve speed of Add IP Assignment popup

This new release incorporates a raft of new features, enhancements & bugfixes which further solidify Ubersmith’s position as the premiere business & infrastructure management solution for all tiers of the web hosting industry.

The most exciting feature in this release is the new Sales Manager, Ubersmith’s new sales tool. Sales Manager allows your sales team to keep track of potential new clients & open opportunities for both new and existing clients. Tightly integrated with Support Manager, it leverages the power of Ubersmith’s world-class ticketing system to bring all your sales-related email communications into a single system.

Security is also high on the list of improvements, including a completely new hashed password system and numerous enhancements to the internal access control system to ensure the security of your data.

Ubersmith DE 1.6.4 and Pro 5.6.4 are recommended upgrades for all users of Ubersmith. Read on for the complete changelog & download information.

Download Ubersmith Pro 5.6.4 from downloads.ubersmith.com. Ubersmith DE users, please contact Ubersmith Support to schedule an upgrade.

General:

• Hashed password support
• New secure password reset system
• Add option to not email new password to user when changed by staff member
• Option to force regular password changes for staff, client & contacts
• Log addition, update & removal of admin users to the Global Event Log
• Admin minidash performance updates, allow disabling minidash
• Added support for the pt_PT locale – Português (Portugal)
• Improved support for the zh_CN locale – 简体中文
• Adjust font size in text areas

Datacenter Edition:

• Option to display inbound traffic below x-axis on bandwidth graphs
• Support for hardware devices with HTTP APIs
• Handle exceptionally large IP lists gracefully when configuring device modules
• Improve efficiency when polling switches with down ports
• Support removal of server metrics monitoring from devices
• Better handling of mis/unconfigured device modules

Sales Manager:

• New Sales Manager feature
• Sales Pipeline and Won/Lost reports

Support Manager:

• Ticket timers can be set to fire at a specific time of day
• Filter incoming tickets by custom headers
• Option to send ticket confirmations only to recognized clients
• Display timestamps on older tickets using dates instead of ‘x ago’
• Ticket post headers loaded on-demand
• Warn user if system detects they may have forgotten attachments
• Warn user when attempting to send a ticket follow-up without a valid To: address
• Support associating tickets with Orders, Devices & Opportunities
• Confirm before clearing deleted tickets

Client Manager:

• Charge queue automatically reschedules charges when a credit card is updated
• Warn user if the system detects potentially invalid dates for new services
• New Invoice List (##list_invoices##) and Total Due (##total_due##) replacements in overdue notices and invoice reminders
• Logging of all client contact changes
• Include user details in payment and refund logs
• Support generating multi-invoice PDFs
• Support searching by account creation date in Advanced Search
• Allow clients to manage which contacts receive billing emails
• Virtual Merchants credit card gateway
• Payvision credit card gateway
• Sage Bankcard credit card gateway
• Chase/Orbital credit card gateway
• Mass mail feature improvements
• Improved support for domain registration and transfers
• Daily report(s) can now be sent to a specific email address

Device Manager:

• Add ability to sort locations on Device Manager dashboard
• Update IP assignment popups & owner search interface
• Support filtering device lists by device type

Order Manager:

• Templated subjects in order followups
• cPanel order module can automatically provision multiple services
• Support multiple plan-specific coupons with the same code
• New order module to move orders manually between steps
• Improved performance of order queue/step menu

API:

• Improved comment management
• Support filtering device list output by device type
• API method for managing device monitors
• API method for interacting with device modules

System:

• Don’t rely on .htaccess to set PHP’s include_path
• General UI updates to improve performance and reduce page weight
• Popup forms automatically resize with window
• New date & time selection calendar
• Streamline installation & upgrade process
• New database schema upgrade system
• Unified http redirection method
• Improvements to ACL system
• Upgrade to jQuery 1.3.1
• Enhancements to internal SQL generation engine
• New system for generating pager links

Bugfixes:

• Deleting device with middle mouse button properly asks for confirmation
• Admin user privileges have been audited and corrected in the Client Manager
• Viewing an order now properly moves the user into the appropriate brand
• API script getmetadata.php now properly outputs data for devices
• Correct an issue where the system was limiting searches for available IP space
• Extra space removed from success message when sending reminders for multiple invoices at once
• Correct date range now displayed in invoices when pre-billing for a pro-rated period
• Service code is now properly verified to be unique when making a copy of a plan
• Correct display issue with support ticket billing
• Correct an issue when items are removed from custom data field select options
• Selecting a new contact when submitting a ticket on behalf of a client now properly updates template
• Automatically set primary contact to receive billing emails
• Fix problems with installer when iconv/mb_string/gettext modules are not installed
• Correct problems with translation of order queue names
• Correct problems displaying credits greater than $1000 on pdf invoices
• Fix problem with ticket auto-purge cron
• Fix bug in client login system allowing spaces for username
• Fix problem deleting VLANs
• Prevent double-submission of orders via the API
• Fix minor issues in Add Bank Account order module
• Correct problems with owner search on IP Assignment popups
• Reset add contact popup form when using ‘Save & New’
• Correct display issues in the charge queue update email report
• Search now allows matching client id numbers to take precedent over other matches in the same account
• Remove duplicated ticket auto-purge code
• Fix potential security issue in Apply Credit popup
• Work around browser hang after processing non-interactive order modules
• Bypass required field checks when using client search on Add Device popup
• Fix potential display issues when using special characters in client names & service descriptions
• Fix floating point bug when applying account credits
• Correct problem with Select Box Custom Data items being shown when not applicable to device.
• Fix tax display duplication issue
• Correct bug in ticket search
• Correct some instances where errors loading device details were not properly reported
• Correct display of Time Spent in tickets
• Don’t increment Invoice ID numbers unnecessarily when using daily invoicing
• Correct invalid html on Invoice Preview popup
• Properly handle non-ascii characters in email addresses and subjects
• Properly handle invalid API key in Google Maps order module
• Check parent Service ID when creating new services
• Prevent automatic application of Paypal payments to disregarded invoices.
• Fix problem with automatic redirect to client device pages
• Correct min & max length field labels on Range order form field rule popup
• Correct problem with services not being automatically re-enabled when paid via application of account credit
• Correct problems using Advanced Search to search for IPv6 addresses
• Correct problems when using certain characters in Device Manager search
• Improve handling for monitor disable/enable functionality
• Improve order form element reordering
• Fix fatal error when a problem occurs during token update
• Properly handle multi-invoice PDF generation
• Ensure service quantities are considered when coupons are applied to an order
• Properly handle taxes on setup fees for new orders
• Ensure that the Bandwidth Monitoring module can handles parenthesis in device labels
• Change default value of notify_downstream to off
• Signatures in the support manager are now brand specific
• Fix special characters in notifications being misinterpreted
• Fix blank default invoice notice configurations when adding new languages
• Fix Paypal refunds being mis-applied via IPN
• Fix display issue when adding multiple timers to a ticket
• Support old ticket view redirect behavior

We’ve also decided to sneak in some additional features to more fully round out this latest version. In addition to the features announced previously, we are pleased to be able to announce the following enhancements to the Device Manager.

1) Improved Server Metrics
Now, summary information is presented along with the device view, and additional metrics such as Disk I/O activity is tracked and graphed.

2) Monitor alarm snoozing.
Doing maintenance on a customers infrastructure? A particular server? Want to put it into ‘maintenance mode’ for a few hours to that alarms don’t go off while service is interrupted? Go ahead and snooze the monitor during your maintenance activities.

3) Syslog integration
Many of our DE customers utilize syslog extensively. The 1.6 version of Ubersmith comes with a basic syslog module that will allow you to integrate Ubersmith with an external syslog server (such as php-syslog-ng).

4) General SQL speedups
With each release, Ubersmith is being used by larger and larger organizations. We’ve made some improvements and optimizations that help Ubersmith run faster for people with thousands of devices.

The bad news is that with these additional features and final testing, we’re going to be pushing our public release date back by two weeks. While we realize that this is frustrating since we haven’t put out a new release in a while, we hope the wait will be worth it, and we’re confident that it’s the right decision. We want to make sure that the latest and greatest from Ubersmith will still be as stable and bug free as our customers have come to expect.

Ubersmith DE 1.6 will now be publicly available to new customers on June 16th.

We will be contacting existing Ubersmith DE customers to coordinate upgrades starting June 12 2008. Further, starting June 2nd, private previews will be available to existing DE clients who want to get a sneak peak of what’s coming down the pipeline.

For any additional questions on new features, bug fixes, or to schedule your preview of the new feature set, please dont hesitate to contact us at 877-438-8237, or shoot us an email at support@ubersmith.com.

Bug Fixes and Tweaks

Client Manager

• When generating a manual invoice, if automatic credit card charging has been disabled, the interface will no longer offer it as an option.
• The quantity of a service will be listed in the services list in a client’s account page allowing for more accurate views of products with multiple quantities.
• Improved error handling when adding SSL certs.

Device Manager

• Support for Celsius, in addition to the current Fahrenheit in the environmental monitor interface.
• Improved automatic port conflict checking for remote reboot units.
• Proper handling of results of “0/null” in server metrics monitoring.

Support Manager

• Color coding of rows in the ticket list to improve visual recognition of ticket status.
• Inclusion of any CC and/or BCC addresses in ticket replies or follow-ups.

Order Manager

• Modification to Order Counts under a client account page to reflect orders in processing or completed, similar to the idea of Open or Closed tickets in the client manager view.
• Properly update activity stamp for order ticket follow-ups or replies.

New or Improved Features

Support Manager

• Ability to split single ticket into two tickets – This feature allows support personnel to properly “fork” a complicated issue or ticket that has multiple issues occurring.
• Ability to merge two tickets into one – The opposite of the above feature, this allows support personnel to merge two tickets that are covering the same issue.
• Ability to edit the subject and author of a ticket – This feature allows for graceful handling of mistakes (ticket is submitted by the wrong contact person or with incorrect description in the subject) without having to start a new ticket.
• Search within a particular client’s tickets – Quickly and easily find a information through support manager by limiting scope to a particular client.
• Reply to tickets via email – Support personnel will be able to respond to tickets via email (i.e. through their mobile device or email client) and retain the advantages of tracking all issues, responses, etc., through support manager and properly attached to a ticket ID.

Device Manager

• Per device type custom fields – A huge improvement in the utility of Device Manager, per device type custom fields will allow for “platforms” to be created and utilized more efficiently throughout the system. For example, administrators can define specific fields that are required by a switch of a particular model, but different fields are required for a server.

Client Manager

• Addition of Multiple Payment methods – Clients can define multiple payment options (i.e. multiple credit cards or checking accounts on file) and use them at their choosing. This will allow for an administrator to choose the proper payment method when applying a payment to an invoice.
• New Support for ACH – Support for eCheck services through SpeedChex.

System Wide

• Multi-language support –Client and administrative interfaces, as well as all communications handled by Ubersmith (support emails, automatic notices, invoices, device monitors) will fully support internationalization, including complex character sets.
• PHP 5 support – With the announced EOL of PHP4 and common, stable support for PHP5, Ubersmith will support PHP5 and MySQL5 natively. Backwards compatibility will be continued for PHP4 and MySQL 4.1+.

We are very excited about this release as it will add a lot of features that have been highly requested by our users. A similar announcement of Ubersmith lite/pro v5.4 will arrive in a week or two and will include many of the features listed here (most notably, php 5 support).