Ubersmith DE v1.6 Announcement

Ubersmith hereby and forthwith announces the upcoming release of Ubersmith DE v1.6. This release is currently scheduled for mid-May and will include the following improvements and features.

Bug Fixes and Tweaks

Client Manager

• When generating a manual invoice, if automatic credit card charging has been disabled, the interface will no longer offer it as an option.
• The quantity of a service will be listed in the services list in a client's account page allowing for more accurate views of products with multiple quantities.
• Improved error handling when adding SSL certs.

Device Manager

• Support for Celsius, in addition to the current Fahrenheit in the environmental monitor interface.
• Improved automatic port conflict checking for remote reboot units.
• Proper handling of results of “0/null” in server metrics monitoring.

Support Manager

• Color coding of rows in the ticket list to improve visual recognition of ticket status.
• Inclusion of any CC and/or BCC addresses in ticket replies or follow-ups.

Order Manager

• Modification to Order Counts under a client account page to reflect orders in processing or completed, similar to the idea of Open or Closed tickets in the client manager view.
• Properly update activity stamp for order ticket follow-ups or replies.

New or Improved Features

Support Manager

• Ability to split single ticket into two tickets - This feature allows support personnel to properly “fork” a complicated issue or ticket that has multiple issues occurring.
• Ability to merge two tickets into one – The opposite of the above feature, this allows support personnel to merge two tickets that are covering the same issue.
• Ability to edit the subject and author of a ticket – This feature allows for graceful handling of mistakes (ticket is submitted by the wrong contact person or with incorrect description in the subject) without having to start a new ticket.
• Search within a particular client’s tickets - Quickly and easily find a information through support manager by limiting scope to a particular client.
• Reply to tickets via email – Support personnel will be able to respond to tickets via email (i.e. through their mobile device or email client) and retain the advantages of tracking all issues, responses, etc., through support manager and properly attached to a ticket ID.

Device Manager

• Per device type custom fields – A huge improvement in the utility of Device Manager, per device type custom fields will allow for “platforms” to be created and utilized more efficiently throughout the system. For example, administrators can define specific fields that are required by a switch of a particular model, but different fields are required for a server.

Client Manager

• Addition of Multiple Payment methods – Clients can define multiple payment options (i.e. multiple credit cards or checking accounts on file) and use them at their choosing. This will allow for an administrator to choose the proper payment method when applying a payment to an invoice.
• New Support for ACH – Support for eCheck services through SpeedChex.

System Wide

• Multi-language support –Client and administrative interfaces, as well as all communications handled by Ubersmith (support emails, automatic notices, invoices, device monitors) will fully support internationalization, including complex character sets.
• PHP 5 support – With the announced EOL of PHP4 and common, stable support for PHP5, Ubersmith will support PHP5 and MySQL5 natively. Backwards compatibility will be continued for PHP4 and MySQL 4.1+.

We are very excited about this release as it will add a lot of features that have been highly requested by our users. A similar announcement of Ubersmith lite/pro v5.4 will arrive in a week or two and will include many of the features listed here (most notably, php 5 support).