The foundation of the hosting industry since 2001
The Ubersmith platform delivers powerful device management, monitoring and automation tools integrated with a fully featured client relationship and support manager, and will provide a single centralized POV on your entire business.
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Extreme Makeover: Support Manager
Some of you may be aware that we've been planning several updates (some might call it an 'overhaul') for the Support Manager. Since our improvements are for the most part still in the planning phase, this gives us an opportunity to pick the best and most desired features to develop.
The question is posed to you, dear Uberblog reader:
If there was one thing you could change or add to Support Manager to make your life easier, what would it be?
Since most of our new features come from client suggestions, we'd love to hear what you think! Don't necessarily limit yourself to just 'one' idea, but do recall that we're only human, and our development schedules are limited by the laws of time and space.
Comments:
Aaron Phillips (not verified)
March 13, 2007 at 05:21 PM
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Hi:
My suggestion which I have shared in the past is ditch the current support manager and integrate in Kayako (an already popular help desk) being used by many of your clients. Kayako offers a long list of features, a nice User Interface, and ongoing updates that keep it in the forefront of HelpDesk Software Interfaces.
One of the main features we enjoy is the ability to add in our own custom modules, integration, fields, SLA's, and web interfaces making it a perfect fit for us.
JT (not verified)
July 02, 2007 at 04:55 AM
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Ability to have Multiple Support Users with unique usernames/passwords for each client would be nice. This way when we reply to the ticket the correct user gets the email notification. Now, it's just one username/password per client so one person for the client gets spammed everytime.
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